Knowledgebase

1. On your Apple device's home screen, navigate to "Settings"
   
   

2. Tap Mail in the Settings menu. The Mail menu will appear.
   
   

3. Tap Accounts in the Mail menu. The Accounts menu will appear.
   
   

4. Tap Add Account in the Accounts menu. The Add Account menu will appear.
   
   

5. Tap Other in the Add Account menu. The Other menu will appear.
   
   

6. Tap Add Mail Account in the Other menu. The New Account interface will appear.
   
   

7. Enter your account information and tap Next. Enter the following information in the New Account interface’s text boxes:

   • In the Name text box, enter the name that you wish to use for the email account.
   • In the Email text box, enter your email address.
   • In the Password text box, enter the password for the email account.
   • In the Description text box, enter a description for the email account.
   • Tap Next to proceed to the next screen in the New Account interface.
     
     
   

8. Use the toggle at the top of the screen to select a mailbox type. Verify all of the information for your account.

   Note: On a mobile device we recommend that you select the IMAP mailbox type. Read more about IMAP vs POP.
   
   

9. Enter the following information in Incoming Mail Server and Outgoing Mail Server text boxes:

   • In the Host Name text box, enter the domain for the email account.
   • In the User Name text box , enter your email address.
   • In the Password text box , enter the password for the email account.
   • Tap Next to proceed to the next screen in the New Account interface.
     
     
   

10. Tap the Notes toggle to disable the Notes application for the account.

11. Tap Save to complete the account setup process

Advanced Settings – Failed to Connect 

1. Sometimes, iOS devices may automatically adjust port numbers without notification, potentially causing connection issues. If confirmation fails, or you encounter a connection error in the future, double-check that the port numbers were set up correctly.
   
   1. Frist the outgoing ports using these steps.
      • On the account settings page (Home -> Settings -> Mail -> Accounts -> Account Name), tap the "Outgoing Mail Server" name to inspect its port settings.
      • The outgoing port is always 465 for Ecliptic Software Solutions cPanel accounts.
   2. Select "Done" to return to the account settings page.
2. Next, check the incoming port number.
   1. At the bottom of the Account page, choose the Advanced option.
   2. Ensure that "Use SSL" is toggled on (in green).
      • If using IMAP, Server Port should be 993.
      • If using POP, Server Port should be 995.
   3. Go back to the Account page and your account should now connect without issue.

Default Email Account Settings (cPanel Email)

NOTE: The username is always the full email address you are setting up.

The incoming and outgoing server default setup is mail.example.com, where you replace the example.com part with the domain of the email address you are setting up.

Secure SSL/TLS Settings (Recommended)